Privacy Policy

International Sports Camps Australia Pty Ltd – Privacy Policy

Your privacy is important to International Sports Camps. Please read this policy and get in touch with us if you have any questions relating to this privacy policy.

This Privacy Policy applies to all users of our services, the website iscamps.com.au and for all information collected via the website, phone and email.

International Sports Camps have a commitment to best practice in all areas of our activities and respect and safeguard the personal information of our clients. Our privacy policy conforms to government privacy guideline legislation.

How to contact us

Any questions regarding our privacy policy – contact us via admin@iscamps.com.au or call 1300 418 204.

All information collected is for the purpose of providing better services to you, whilst conforming with the principles of government legislation regards privacy.

Data Collection

Your data will be used for :

  • Offering services to valued customers.
  • For use in the CRM Data system.
  • For promotional activities regards the sports camps.
  • Answering your questions and posts on our website and social media channels.

To provide the best service to you the customer we may need to obtain personal information from you that is necessary for the delivery of services to you. All correspondence regarding sales and support will be collected and stored.

Any information obtained by us follows communication with you. This could be via email, post, telephone or via our website. When you give us personal information to complete a transaction and place a booking, or arrange for a credit or refund, we imply that you consent to our collecting of personal information to use.

Should we ask for your information for another reason ie an email subscription or general marketing we will ask you directly and give you the chance to decline.

Unsubscribing

Should you wish to unsubscribe from marketing emails you can either: 1. click the “unsubscribe” link at the bottom of the email footer, 2. if you have an online account, untick the “Subscribe to email updates” checkbox on your profile page, or 3. contact us via email at admin@iscamps.com.au to be manually removed.

Secondary Collection

Your computer may forward cookies or text files stored on your computer to our website to help us customise your experience on the website. The purpose for collecting personal information is to provide you with the best service experience.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help analyse website usage. The anonymous and non-personally identifiable information generated by the cookie about your use of this website is stored by Google. For more information about Google’s use of data, please refer to Google’s Privacy Policy.

In addition, this website uses the User-ID feature of Google Analytics when you login to your online account to connect multiple devices, sessions, and engagement data to the same users. This allows us to get a more accurate user count in our reports, and to deliver better services to you. We use anonymous numeric database strings that are hashed via SHA256 encryption before being sent to Google Analytics, to ensure no personally identifiable information is ever sent to Google.

We may use Google Ads or third-party cookies to advertise online through Google Ads or third-party vendors to previous visitors to this website. For example, we might use the remarketing or similar audiences feature in Google Ads to display ads to people who viewed certain pages, or who completed a certain action on this website. This type of advertising allows us to connect with people who previously visited to our website, and to make our advertising more relevant.

You can opt out of Google Analytics tracking on this website by setting an opt-out cookie in your browser:
click here to deactivate Google Analytics. You can manage Google’s use of cookies for ad personalisation by visiting the Google Ads Settings page. You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. If you are a Facebook user and don’t want Facebook to use information based on your activity on websites or apps outside of Facebook for the purpose of showing you ads, you can opt out in your Facebook account settings.

Information Storage

All information International Sports Camps holds is protected in a secure environment. Computer database information is protected by firewalls and requires password access. When entering sensitive information inc. credit card details, we encrypt that information using secure socket layer technology (SSL). We never permanently store credit card details.

Payment Gateway

We use the Stripe payment gateway for all transactions. Stripe processes online payments for millions of companies around the world in over 130 different countries. All transactions completed through Stripe are secure.

  • Payments are fully automated and generate a confirmation of payment.
  • Your complete credit card number is hidden from International Sports Camps and any other parties.
  • All transactions are performed under 256 Bit SSL Certificate.
  • All transactions are encrypted for storage within Stripe’s bank grade data centre providing further protection.
  • All monies are directly transferred from your credit card to our merchant account, in the name of International Sports Camps or “iscamps”.

For more information about Stripe’s use of data, please refer to Stripe’s Privacy Policy. Should you have any queries regarding credit card security on our website, you can email us at admin@iscamps.com.au.

Legal Disclosure

International Sports Camps reserve the right to disclose your personal information as required by law and when we believe disclosure is necessary to protects our rights and comply with a judicial proceeding, court order or legal process served on our website.

Orders

If you book a camp or service with us, we will request certain personal information from you. You will be required to provide contact information including name, email, postal address and phone number. Financial information to facilitate payment will also be requested. Such information is used for billing purposes and to complete your orders with us.

Communications

International Sports Camps uses personal data for communications including emails and account information. Information may be used for other purposes including promotional emails and confirmation of camp booking details, arrival times and other general administrative matters around each camp. If at any stage you wish to be removed from any mailing lists, you can contact us via admin@iscamps.com.au.

Third Parties

International Sports Camps may use other third parties to provide essential services on our website or for business administrative processes. Your details may be shared as necessary for the third party to provide that service. Such third parties are prohibited from using your personal information for any other purposes.

Data Accuracy

International Sports Camps aims to ensure the information we retain is accurate. If any information is incorrect, please contact us by email to admin@iscamps.com.au.

Changes to Privacy Policy

Should our privacy policy change we will post the changes to this privacy statement to the web site. We reserve the right to alter this privacy statement at any time.

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