Frequently Asked Questions
Bookings & payments
How do I book for a sports camp?
Once you’re ready to checkout, go to the cart page, where you’ll need to login or create an account if this is your first time booking.
After you’ve logged in, proceed to checkout, enter your billing and payment details and complete the transaction.
After payment has successfully completed, you’ll be prompted to enter details about the children attending the camp(s) you booked. You’ll also receive a receipt via email and details about the camp.
What happens after I book?
Each participant will then receive an email confirming their registration for camp. The email will outline all of the camp information – what to bring, camp start and finish times, the address and directions. If you don’t receive email confirmation, please check your junk email folder and if you still don’t have it contact us at firstname.lastname@example.org so we can resend it.
How do I pay?
Payments are made through our secure website payment gateway via VISA, MasterCard, AMEX, Google Pay or Apple Pay. If you would prefer to pay via bank transfer, please contact us.
How much do camps cost?
Please see our Camp Pricing and Discounts page for all pricing information!
Are discounts available?
Yes, there are discounts for family, club or school groups. Please check our Camp Pricing and Discounts page for more information.
Can I change camps after booking?
If you need to change from one camp program to another please contact us.
What's your refund policy?
Credits can also be supplied for any days missed during the camp due to injury or illness, please contact our office to organise a credit for days missed.
In the event of a camp being cancelled due to COVID-19 restrictions or lockdowns, a full refund can be issued or a camp credit for future camp programs issued.
General camp info
What are the sports camp hours?
International Sports Camps run from 8.45am to 3.15pm each day.
What age children can attend?
International Sports Camps are for players aged 5 to 15 years.
- Junior Stars program is for 5 to 11 year olds.
- Senior Champions Program for 12 to 15 year olds.
Both programs run at each camp.
Are all ability levels coached?
The camps are for players of all standards, the aim of every International Sports Camp program is to enable all players to improve their game. To assist in this we ask for an indication on playing/experience levels, and you are also welcome to call us on 1300 418 204 to discuss the grouping at any time.
Can children be grouped with their friends or siblings?
Yes, grouping is arranged to suit age, ability and friends attending. Let us know on the application form the names of any friends to be grouped with. Many children attend without having friends with them, and a great part of camp is getting to know and make new friends.
What are drop-off and pick-up times?
Camp hours are 8.45am to 3.15pm, arrival is suggested to be by 8.30am on days 1,2,3 and pick up is at 3.15pm each day.
You’ll receive a confirmation email after booking with detailed information about camp drop-off/pick-up times and location.
If you’ve booked but didn’t receive the camp confirmation email, please check your junk/spam folder, and if you still haven’t received it, please contact us at email@example.com so we can resend it.
What should children wear to camp?
Comfortable sports clothing and footwear. Please note whites are not compulsory at cricket camps.
What should children bring to camp?
Please bring your lunch and snacks in a clearly named bag or box and a drink bottle. (lunch and snacks should not have any nuts or nut products).
We will provide drinks and fruit daily subject to the COVID-19 pandemic rules and regulations at the time of the camp. You will be advised prior to the camp if there are any changes regards provision of drinks and fruit by International Sports Camps.
Is equipment provided ?
The confirmation email you receive after booking will indicate what to bring to each sports camp.
Full equipment is provided for some sports, and for others we ask that you bring your own equipment. Full details are outlined in the specific confirmation email for your sports camp.
Can parents stay?
Parents are welcome to stay and watch through the day but there is no need to. All camps are fully supervised by qualified coaches and camp staff.
What happens if there's extreme weather?
Camps go ahead even if it’s very wet or very hot. Drop-off and pick-up times will remain unchanged. The coaching program will change as needed to make best use of the venue’s facilities, undercover and indoor areas. This could involve talks from specialist coaches, modified intensity sessions and other games and activities.
Will there be First Aid at the camp?
We have qualified First Aid officers at each International Sports Camp
Are children supervised at all times?
Yes, at all times the children are supervised by qualified coaches and staff. This includes during the coaching program and lunch and break times.
Do staff have Working with Children Checks?
Yes, all staff have a current Working with Children Check.
What's your child safety policy?
Child safety commitment
International Sports Camps provide quality sports coaching camps for participants in a welcoming and safe environment and foster positive learning and skill development.
We are committed to the safety and wellbeing of all children attending and they will be treated with respect and understanding at all times.
Everyone participating in an International Sports Camps program, including staff, children and parents must keep to our code of conduct so that we can provide a safe and supportive environment for all.
Behaviours and respect
To ensure that all attending a camp can enjoy the program and improve their skills, International Sports Camps have policies in place to foster the right kind of attitude and behaviours. This goes hand in hand with the life lessons that playing sport teach us.
All attending must treat other participants with kindness and respect, we foster a team environment at each program and develop team skills during the camp.
Do you have a COVID-19 safety policy?
Yes, please see our COVID-19 Safety Policy page.